Your privacy matters to us. This Privacy Policy explains exactly what personal data Crickx collects, why we collect it, how we use it, and what rights you have over your own information. We've written it in plain language so every Crickx player in Bangladesh can understand it clearly.
Six core principles that guide how we handle your personal data on the Crickx platform.
Every piece of data you send to Crickx — from your login credentials to your payment details — travels over an SSL-encrypted connection. No one can intercept your information in transit.
Your personal data is stored on secured servers with access controls, firewalls, and regular security audits. Only authorised Crickx personnel can access player data, and only when necessary.
Crickx does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used to operate your account and improve your experience — nothing else.
Crickx gives you the right to access, correct, and delete your personal data. You can request a copy of everything we hold about you, or ask us to remove your data entirely when you close your account.
We only collect the data we genuinely need to operate the Crickx platform. We don't ask for information we don't use, and we don't retain data longer than necessary for the purposes it was collected.
When we update this Privacy Policy, we notify registered Crickx players by email or in-app message before the changes take effect. You'll always know what's changed and why.
Crickx is an online sports betting and arcade gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "Crickx", "we", "us", or "our", it means the Crickx platform and the team responsible for operating it.
Crickx acts as the data controller for all personal data collected through the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that processing is carried out lawfully and transparently.
If you have any questions about how Crickx handles your personal data, you can contact our privacy team at any time at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.
Crickx collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party payment providers when you make transactions.
When you make a deposit or withdrawal via bKash or Nagad, Crickx receives transaction confirmation data from the payment provider. This includes transaction reference numbers, amounts, and timestamps. We do not receive your full payment account credentials from these providers.
Crickx uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Here is a clear breakdown of how your data is used:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, phone, date of birth, address |
| Age and identity verification | Date of birth, national ID, address |
| Processing deposits and withdrawals | Payment account number, transaction data |
| Providing betting and gaming services | Account data, betting history, wallet balance |
| Customer support | Account data, support correspondence |
| Fraud prevention and security | IP address, device data, transaction patterns |
| Responsible gaming monitoring | Betting activity, session data, deposit history |
| Platform improvement and analytics | Usage data, navigation data (anonymised where possible) |
| Marketing communications (with consent) | Email address, communication preferences |
| Legal and regulatory compliance | Identity data, transaction records |
Crickx does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
Crickx processes your personal data on the following legal bases:
Crickx uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit the Crickx website or use the app.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Crickx platform.
Crickx does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.
When you make a deposit or withdrawal, we share the minimum necessary data with bKash, Nagad, or other payment processors to complete the transaction. These providers are bound by their own privacy policies and data protection obligations.
Crickx may use third-party KYC (Know Your Customer) services to verify your identity and age. These providers process your identity documents securely and are contractually prohibited from using your data for any other purpose.
Crickx may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by law, or when we believe disclosure is necessary to protect the rights, property, or safety of Crickx, our players, or the public.
We work with a small number of trusted service providers who help us operate the platform — for example, cloud hosting providers and customer support tools. These providers act as data processors on our behalf and are contractually required to handle your data securely and only as instructed by Crickx.
Crickx takes the security of your payment information very seriously. When you make a deposit or withdrawal via bKash or Nagad, the transaction is processed directly through the payment provider's secure infrastructure.
Crickx stores only the minimum payment data necessary for transaction records and regulatory compliance — specifically transaction reference numbers, amounts, timestamps, and the last few digits of your payment account number for identification purposes. We do not store your full bKash or Nagad PIN, password, or complete account credentials on our servers.
All deposit and withdrawal records are retained for a minimum of five years in accordance with financial record-keeping requirements. These records may be reviewed in the event of a dispute, fraud investigation, or regulatory audit.
If you believe there is an error in your transaction history, contact Crickx support at [email protected] with the relevant transaction reference number and we will investigate promptly.
Crickx retains your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements.
When data is no longer required, Crickx securely deletes or anonymises it so it can no longer be linked to you as an individual.
As a Crickx player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request".
Request a copy of all personal data Crickx holds about you. We will provide this within 30 days of your request.
Ask us to correct any inaccurate or incomplete personal data we hold about you. You can also update most details directly in your account settings.
Request deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Ask Crickx to pause processing of your data in certain circumstances, for example while a dispute about accuracy is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
Object to processing of your data for direct marketing at any time. You can also object to processing based on legitimate interests in certain circumstances.
Crickx will respond to all privacy rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.
The Crickx platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for a Crickx account or use any Crickx services.
If Crickx becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on the Crickx platform, please contact us at [email protected] so we can investigate and take appropriate action.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online betting and gaming platforms. Crickx supports responsible gaming and takes underage access seriously.
Crickx implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration.
Crickx may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that materially affect how we use your personal data, Crickx will notify registered players by email or in-app notification at least 7 days before the changes take effect. This gives you time to review the updated policy and, where relevant, withdraw consent or close your account if you do not agree with the changes.
We encourage you to review this Privacy Policy periodically. The version in effect at the time of any data processing activity will govern that activity. Continued use of the Crickx platform after an update constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how Crickx handles your personal data, please get in touch with our privacy team:
For questions about our responsible gaming tools, including self-exclusion and deposit limits, please visit our Responsible Gaming page.
For questions about the rules governing your Crickx account, please refer to our Terms and Conditions.
Now that you know how we protect your privacy, create your free Crickx account and start betting on cricket, football, and more — with fast bKash and Nagad payments built for Bangladesh players.
18+ only. Please play responsibly. Visit Responsible Gaming for support tools.